Return and Refund Policy

In keeping with Toyzoo goal of ensuring User satisfaction, this return and refund Policy (“Return and Refund Policy”), together with the Terms and Conditions, sets out Toyzoo procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.

Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms and Conditions and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

Return

If the User is dissatisfied with the purchased Product received from Toyzoo, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Toyzoo after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. Toyzoo reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.

Refund

A User is permitted to fully or partially cancel orders prior to its dispatch from Toyzoo. Upon successfully placing an order on the Platforms and after Toyzoo has successfully handed over the Product(s) to its Logistic Partner (as defined in the Shipping Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Toyzoo to process a cancellation by sending an email to support@toyzoo.co.in. In all events of cancellation, prior to the dispatch of the purchased Products, Toyzoo shall initiate refunds process which may take 2 to 3 business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Toyzoo initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

• Toyzoo shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Toyzoo disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
• Return of purchased Products are facilitated through Toyzoo’ reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Toyzoo. Toyzoo reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Toyzoo.

• If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Toyzoo to process refunds. For illustrative purposes, if the User has purchased a toy car and a toy truck as 1 (one) Product in a promotional package, the User will be required to return both the toy car and the toy truck and will not be permitted to return either only the toy care or only the toy truck from the Bundled Package.

Return of or refund for purchased Products shall not be entertained by Toyzoo if:

1. The Product has been used for reasons apart from checking fit and comfort. If Toyzoo is satisfied that the Product has been used for reasons apart from checking fit and comfort, Toyzoo shall reserve the right to reject the return of the Product;
2. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
3. The serial number/IMEI number/bar code of the Product, as applicable, does not match Toyzoo’s records;
4. The accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition;
5. There are any dents, scratches, tears or any other damage to the Products or any part thereof;
6. In the case of electronics, if the Products sought to be returned are not sealed in the proper packing. 
7. The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defect; or
8. Toyzoo is satisfied that the Product has been rendered defective or unusable.
9. Toyzoo shall not accept return or refund requests raised for any such Products that may be specified by Toyzoo from time to time.

Terms and conditions apply:

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. If we found product is used /missing components and accessories / damage of any part and quality check goes failed than the loses of the product will be recover from the amount you paid and partial refund would be initiated. If the return product goes pass into quality check full amount would be initiated instead of shipping charges. The mode of refund may depend on the mode of payment used at the time of placing the order.

1. The entire amount paid by you for the product through any of the payment modes will be first credited to your original payment method. *Please note that the shipping charges and COD charges are non-refundable.
2. Once we raised refund process it may take 3 to 4 business day.
3. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Toyzoo will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.4. For Large Item: - The actual shipping charges are different from what shows on check out page. Those are the concession charges for customer who places the order for large product. We pay heavy shipping charges to logistic company for large shipment. *In case of non-genuine reason for return/cancellation both side logistic charges would be applicable on buyer and these logistic charges are non-refundable. 5. Product received partially damage then replace only damage item Like, Front & rear glass, battery, remote, drive gear box, dashboard, steering, seat, side mirror etc.